• Permanent Full-time opportunity based in Stepney Head Office
• Not-for-profit salary packaging options of up to $15,900 of your salary, reduce your taxable income!
• Excellent staff benefits - Discounted Private Health Cover, Financial Wellness Program, Perkbox Membership

About Us

DLi is a leading provider of disability support services in South Australia. For more than 40 years, we have supported South Australians to live the life they choose through a broad range of services. We deliver these services with knowledge, experience, diligence, and enthusiasm. Services include:

• Supported Independent Living
• In-home Support
• Behaviour Support
• Short Term and Medium-Term Accommodation
• Lifestyle and community Participation programs

Our clients also benefit from our mature approach to disability service provision through our Quality and Safeguarding Team which is responsible for driving a culture of industry best practice and compliance within the organisation, setting us apart from our competitors. The team provides specialist NDIS, psychological and legal compliance advice and support to our staff, managers, team leaders and support workers, ensuring that our clients best interest are at the centre of everything we do at all times and our service delivery is of the highest standards.

Our highly trained, person-centered team is equipped with the necessary resources to fulfill our client’s needs seamlessly. From the initial onboarding process to the delivery of our services, clients have a designated point of contact, ensuring continuity and personalised assistance at every step.

Our Values

Everything we do at DLi is underpinned by our values. These are:

• Impactful: We have a positive impact, supporting people to thrive and succeed.
• Joyful: We create a positive environment, taking great delight in supporting others to flourish.
• Connected: We take the time to build strong connections so that people feel supported, valued & safe.
• Supportive: We are kind, understanding and encouraging of people’s goals and aspirations
• Genuine: We are sincere, honest, respectful and fair.

Your Role

As a key member of DLi’s Workforce Rostering Team, this position plays a crucial role in ensuring that clients receive consistent, high-quality support by delivering efficient and well-planned rosters that meet individual needs and funding requirements.

Working collaboratively with Frontline Managers and Team Leaders, you will be responsible for coordinating and maintaining accurate rosters across our Supported Independent Living (SIL), Social and Community Participation (SCP), and other service programs. You’ll take a proactive approach to shift coverage, problem solving, and continuous improvement—ensuring every client has the right support, from the right person, at the right time.

Key Responsibilities:

Shift & Roster Management

• Coordinate and maintain rosters to meet client support needs, ensuring all shifts are covered in line with client funding and Roster of Care (ROC) requirements.
• Respond to staff and client communications regarding rostered shifts, actioning updates promptly and professionally.
• Monitor roster accuracy and compliance, including contract hours, overtime, and agency utilisation.
• Anticipate and manage risks to client safeguarding, escalating issues as required.
• Collaborate with managers to review staffing allocations, match staff to clients, and identify resource gaps.
• Conduct regular reviews of rosters, including quarterly primary staff audits, ROC updates, and roster rollovers.
• Prepare and maintain accurate service overviews, attend site team meetings, and support new staff onboarding through orientation and buddy shifts.
• Analyse rostering data to identify patterns in dropped shifts, overtime, and agency usage, contributing to service efficiency and workforce planning.

Administration & Continuous Improvement

• Ensure all roster information is accurately recorded and available to staff within required timeframes.
• Maintain comprehensive records of actions, communications, and changes in rostering systems.
• Display a high degree of computer literacy, utilising rostering and workforce management systems effectively.
• Contribute to the development and refinement of rostering procedures, systems, and best-practice scheduling models.
• Actively participate in team initiatives, bringing forward ideas to enhance efficiency, accuracy, and staff satisfaction.
• Apply knowledge of relevant Enterprise Agreements, legislation, and NDIS frameworks to ensure compliance and fairness in rostering practices.
• Uphold Work Health and Safety (WHS) principles, reporting risks and contributing to a safe and supportive work environment.

Role Requirements

• Working with Children Check
• NDIS Worker Screening Check
• Evidence of right to work in Australia
• Australian Driver’s Licence
• Completion of the NDIS Quality, Safety & You Orientation Module
• Occasional after hours and weekend work may be required

What's in it for you?

You will get the opportunity to work in a values-led organisation with a supportive family-friendly environment. At DLi, we offer you training and professional development, a competitive salary, and attractive salary sacrifice options. You will be joining DLi as we continue to build our services in line with our new strategic growth plan. Most importantly, a role where you see the difference you are making!

• WFH, hybrid and flexible working environment.
• Salary Packaging Benefits of up to $15,899 per year, tax free.
• An additional pre-tax benefit of up to $2,650 per year to pay for meals and entertainment.
• Employee Assistance and Wellbeing Program – counselling services for staff and immediate family members.
• Training through our trusted providers.
• City fringe with on-site parking.

DLi is an Equal Opportunity Employer with a diverse workforce. DLi is committed to improving and sustaining employment outcomes for people from diverse backgrounds.

Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities are encouraged to apply.

We are on an exciting journey, and we invite you to apply to join us on the ride!