Are you looking for an opportunity to broaden your horizons and demonstrate your customer service and rostering skills?
If you answered YES! - then this could be the opportunity for you...
What will you do?
You will be part of a highly motivated and passionate Client Services Team. As a service focused person, you will be prepared to go out of your way to accommodate the needs of our clients. Working closely with our Client Engagement team you will be responsible for the provisioning of supports to people with a disability in their home or the community, coordinating great outcomes for our clients and staff across our range of services and programs. You will work collaboratively with our Managers, Community Support worker, clients and families to ensure our clients receive high standard of support across our range of services and programs. You will do this by matching the skills, qualifications and experiences of our support workers with the individual needs and goals of our valued clients.
Who are you and what will you bring?
You will bring a person-centred approach, placing the person at the centre of their service. Working in a supportive team, you will provide flexible, accurate, appropriate and timely allocation of resources to meet clients’ service needs. You will be focussed to identify where staffing resources are or are likely to be insufficient to meet need and communicate this to our Workforce Planning team. You will have a passion for continuous improvement, attention to detail, accurate data entry, high level organisation and time management which will ensure our clients receive high standard of care and service. You will work 4 days a week across a set roster including a mix of 0730-1530, 1200-2000 and 0900-1700 shifts. You will also monitor responses to shift offers and escalate where required.
What’s in it for you?
You will have the opportunity to broaden your skill set and step in a Rostering Officer role for a 5 week period. You will have a unique opportunity to liaise with multiple stakeholders and develop your customer service skills.
If you believe that you fit the above, please submit an Expression of Interest. Please ensure all expression of interests are submitted by 5:00pm 30th September 2022.
For further information about the role please contact our People & Culture team at [email protected]
The hours shown may exceed the hours actually required if the Job has flexible hours or will be shared with other employees.
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